Vodafone Idea on Wednesday introduced that it had accomplished the migration course of for all Idea Nirvana postpaid subscribers and introduced them under the Vodafone Red model. The change that was initially introduced back in February, is aimed to offer a unified expertise to each Vodafone and Idea postpaid subscribers within the nation. Vodafone Idea kicked off the migration in Mumbai, although it was rolled out in circles together with Gujarat, Bihar, Himachal Pradesh, and Haryana within the first section in May. It is touted to be one of the largest and quickest migrations within the telecom house.
As a end result of the migration, Vodafone Idea will be capable of present a unified buyer expertise to each Vodafone and Idea postpaid subscribers by self-service channels. Existing clients on Idea Nirvana postpaid plans will not be required to undergo a separate onboarding and repair course of. The telco has, as an alternative, migrated them seamlessly to Vodafone Red plans. They can even be capable of avail the Red Family subscription and entry to the Vodafone Play service.
Vodafone Idea additionally highlighted that the transition from Idea Nirvana to Vodafone Red would allow subscribers to obtain well timed notification and alerts for any over utilization. Customer service by Vodafone name centres can also be touted to obtain some enhancements as the decision centre brokers will be capable of obtain a 360-degree view on buyer info, interactions, and repair profiles. This merely signifies that Vodafone Red clients will be capable of get the shopper information of all Idea postpaid subscribers by the newest transfer.
“The consolidation of Vodafone and Idea postpaid customers is a major step towards our vision of one company, one network,” said Vishant Vora, Chief Technology Officer, Vodafone Idea, in a press release. “It enables us to provide enhanced customer experience to our postpaid users.”
Vodafone Idea said that it had aly built-in Idea community in 92 p.c of the districts it serves, taking the built-in circles to 18. Also, the operator has deployed applied sciences equivalent to M-MIMO, Hybrid Cloud, and OpenRAN to reinforce community capacities and enhance 4G protection.
The Idea Cellular website has began taking its postpaid clients to the Vodafone Red plans itemizing obtainable on the Vodafone website. It can also be important to note that each Idea Nirvana and Vodafone Red plans are providing equivalent advantages for fairly some time.
Vodafone Idea introduced the migration course of for Idea postpaid subscribers earlier this year, although it was expected because the completion of the merger of Vodafone and Idea Cellular in 2018 that was introduced back in March 2017. It got here in place throughout a complete of eight circles in May.
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